Customer support is an attitude, not just a company function.
Professional support for your Customers and business processes
Areas of Expertise
We are a Team of professionals and experts in Customer support and service with over 20 years of experience. As an outsourcing partner, we take care of your Customers so you can focus on growing your business.
Our service helps to save your Company's costs signifcantely.
Our service helps to save your Company's costs signifcantely.
- Preparation and negotiating of contracts and contractual documents
- Placing and support/management of Customer orders (import, local, export)
- Support of shipments, including working/collaborating with warehouses, customs brokers, and transport companies
- Working with credit notes
- Handling claims, including in SalesForce
- Management of paper and electronic document flow
- Documents' archiving
- Analysis, design, standardization and optimization of processes/procedures/policies according to the Customer requirements and Company specificities
- Development of risk management system and control, including SOX control/compliance
- Support for external and internal audits, tax inspections
- Development of KPIs and efficiency improvement programs
- Promotion of electronic document management, including preparation of MCHD, GIS MT and setup Customer Preferences/specificities
- Search, recruitment, onboarding. adoptation and training of newcomers
- Development of job descriptions
- Development of individual competency programs and career growth programs
- Development and сonducting of trainings
- Development of employee assessment programs
- Talent development programs
- Warehouse stock planning
- Warehouse operations management, including stock planning, management of short shelf-life items, damage, absolete, etc.
- Inventory management process
- Development of KPIs for Suppliers
- Development of evaluation and training programs for Suppliers
- Time mapping for each Team role
- Service Level Agreements (SLA) management
- Cost budgeting for CS
- Preparation of report-presentations upon the CS function’s achievements/projects
- Development and implementation of internal and external Customer satisfaction surveys; development and implementation of action plan to further improvements
- Organization of Customer Days
- Business spin-offs and mergers
- Business localization
- Implementation and promotion of the Company's ethical and cultural principles and values
Advantages
Why Choose Us
Experience with ERP systems such as SAP, Navision, 1C
Fluent in Russian and English
Strong compliance with Russian legislation and your business specificities
Individual approach to each Customer, data protection, business confidentiality and responsibility for quality
Building of effective, mutually beneficial and long-term relationships with the Customers
Handling objections with strong arguments
IRINA KUZMENKO
GENERAL DIRECTOR
GENERAL DIRECTOR
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Our Team supports the Customers professionally at every stage: from contracts and orders to people training and business processes optimization. We guarantee the quality of services and the protection of your data. We help you to optimize your costs.
+7 977 487-69-66
outsourcium@mail.ru
outsourcium@mail.ru
